• Restaurant | Technology

    Bailiwick Ventures, Inc.

    Investment • Consulting

  • The Restaurant Industry

    The Fourth Wave of Innovation

    The Restaurant Industry

    Over the last 100 years, the restaurant industry has grown to become the nation’s second-largest private-sector employer with more than 15 million workers serving more than 170 million customers every day. Early projections indicate that restaurant and foodservice sales in 2019 will exceed $863 billion generated by one million restaurants, of which, 70% which are independent operators.


    The $3 trillion global restaurant industry is massively relevant and vital to all economies. In the U.S. alone, over 1 million restaurants will generate more than $863 billion in sales and employ 14+ million employees in 2019. Restaurants are on the hunt for fresh ideas and new channels to improve sales and maintain margins. They must discover new sales channels and leverage new technologies.


    Restaurant operators suffer from a wide array of business challenges today. They now seek technical solutions that address these challenges and legacy business practices. Operators know that technology is transforming the global restaurant industry and many operators have increased the average annual investment from 2% historically, to nearly 5% of sales today. Because of this, they and we, seek solutions that address (a) demand generation (b) labor cost reduction (c) CRM and transaction data and insights; and (d) automation/AI for value creation and efficiency.


    Even more impressive is the transformative effects restaurant tech is having on the industry globally, both B2C and B2B. Investors have sunk over $20 billion in restaurant technology startups in the last 10 years and ecosystem of cloud solutions can be confusing.


    Now, with 63% of sales being generated via off-premise (delivery, catering and drive thru), there is a new restaurant industry emerging. Developing a technology strategy is mission critical and generally not a skill-set most IT Managers possess.


  • Restaurant Technology

    Investment Focus | Forces of Change


    Technologies unification

    As more operators turn to tech to improve their performance, it’s easy to get carried away with the many applications and softwares that will end up complicating the process. Technologies unification involves integrating cloud APIs to deliver simplified functionalities that allow operators to track their restaurant’s progress in real-time. Real-time tracking enables operators to constantly identify where and why sales are behaving the way they are, and to act on it accordingly. Visual tools such as dashboards allows this collected data to be readily accessible to operators, key stakeholders and even staff. This democratization of information leads to greater awareness and understanding of the business.


    Conversational interfaces

    Over 50% of all search is voice. This changes how consumers discover and order, make reservations. We also set our sights on the human interface and conversational commerce. This means using voice and text chatbots to enable consumers to order food, manage guest services, make reservations, manage guest satisfaction and engage interactively where billions of people are online already. The use of chatbots can also extend to B2B applications where operators from different verticals are able to order from other vendors. This accelerated ease of using voice platforms like Alexa, Google Assistant and Siri, and chatbots platforms like Facebook and Slack are permeating the industry as operators seek more efficient ways to quell the growing demands of their guests.


    Improved communication and accessible education

    F&B operators are increasingly aware of the importance of bridging gaps in communication between staff and consumers, as well as widening access to information that will inform them of better decisions to improve their service and business. Access to education will allow companies to understand their consumer better and allow them to decide how best to engage them. This means businesses can stay ahead of their consumers and anticipate their needs and wants — and anticipation is crucial in creating memorable guest experiences.


    Automation - Food-maker robotics

    The labor pool remains competitive and continues to shrink, the restaurant industry is particularly challenged to hire, train and retain quality and affordable FOH and BOH staff. Operators are no longer in control of their labor costs with state mandates for minimum wages increases and healthcare benefits. With thin margins, naturally, restaurant concepts must evolve in these changing and challenging times. Enter the food-maker robots that make and serve hamburgers, yogurt, pizza another food categories, just to start. We see low cost, high potential ROI's for entrepreneurs and existing operators and landlords. Food-maker robots and robot vending will affect how we conveniently consume fast food and snacks with no human interaction.

  • Portfolio

    We invent, create, develop and invest

    Restaurant Technology News

    FohBoh means Front of House, Back of House so we cover a lot of ground. But, we also know that technology is transforming the restaurant industry and this touches all FOH+BOH systems and persons and that's our bailiwick. So, our news and information agency inFOH, delivers a daily newsletter about restaurant technology to tens of thousands of industry professionals, since 2007.

    Digital Transformation

    RestTech Partners is a restaurant technology consultant to restaurant brands, technology innovators, investors, investment banks and private equity funds. Technology is the new center of the plate for a $638 billion industry in transition. Because we are operators, technologists, entrepreneurs and investors, we have a unique perspective and knowledge of utilities, tools, systems, integrations and implementations.

    Conversational Commerce

    Orderscape is determined to own the voice layer for the global foodservice industry. We have over 50,000 restaurants and over 6.3 million menu items voice-enabled and ready for voice search and commerce.

    Voice-enabled Restaurant Marketplace

    Powered by Orderscape technology, inhungry.ai is the premier and largest voice-enabled restaurant marketplace, with over 50,000 restaurants offering over 6.3 million menu items in all 50 states. I M Hungry is owned and powered by Orderscape and, is officially launching in Q1 2020.

    Voice-enabled Restaurant Management Software

    StarBar.ai voice-enables legacy restaurant management processes to save time and money. Beginning with VoiceINV™, operators at every restaurants, hotel, casino, bar and pub worldwide will be able to use the patent pending StarBar voice inventory and order automation software. This reduces the time it takes to complete a bar inventory by 80%. Future voice-inventory modules will include food and products.


    Virtual Restaurant Operating System

    Ghoster is a development-stage restaurant technology company with a novel business model targeting the emerging virtual "Ghost" restaurant market.

  • About Us

    Experience and Perspective


    Our leadership team has broad reach to industry affiliates, business colleagues, restaurant leadership, and influencers, affiliates, dealers and media relationships. We bring decades of relevant experience to our investing partners and portfolio companies. We bring operations, culinary, development and corporate finance expertise. We have held BOH and FOH unit-level and C-level positions at regional and national chains. We are food and restaurant tech entrepreneurs, social media pioneers and digital transformation consultants.


    We are practitioners and thought-leaders and with an operators' perspective. We are passionate about the restaurant industry and excited about how enabling technologies are transforming our industry every day. Technology helps create operational efficiencies leading to profitability and that make operators more competitive and relevant.


    We have unique access to opportunities because we have been actively engaged as operators, digital media and Internet entrepreneurs, restaurateurs, financiers, food and restaurant technology sales and social media marketers for decades. We think automation is the new key to success in the broader foodservice industry. We have transaction experience as investment banker and entrepreneur. We live and work at the intersection of restaurant and technology working with clients and partners around the globe.


    We are experienced entrepreneurs in food and beverage, restaurants, retail and Internet technology. We have an operator's perspective with vision and access to key resources required to execute on our plans. We invest, create and operate.


    We invest in our own portfolio but can assist others in reaching their funding goals via Bailiwick Ventures.

    Influencers and Though-Leaders

    We created the first restaurant social media community and network in 2007. The purpose was to connect and engage operators and no-operators and inform the industry about new emerging technologies that are transforming the industry. FohBoh.com, and the RestTech [infoh.com] Newsletter deliver news and information to over 80,000 industry professionals multiple times each week.

    Digital Transformation Consulting

    The restaurant industry is transitioning and we are helping to prepare it for these changes via RestTech.co, our global restaurant technology strategic advisory firm. We've migrated from no-stack to tech-stack, to an integrated cloud-tech platform. What's is next? An integrated AI brain, or restaurant operating system as the new optimized central hub for all API-based utilities and data. We're advising brands, investors, IT groups and innovators using our unique combination of restaurant operations, finance, technology and API integration expertise.

  • Founder | Managing Partner

    Investor and Entrepreneur


    Investor, Restaurateur and Technology Entrepreneur

    Serial Investor, entrepreneur, speaker and restaurant technology multi-hyphenate living in Dallas, Texas. LinkedIn | Biography | Speaking | @michaelatkinson | RestTech


    Restaurant and technology industry executives & investors

    Many of our partners and colleagues sit on boards or are influencers in the industry. These accomplished restaurant and technology industry veterans are executives, investors, advisors, developers, entrepreneurs and key influencers help us evaluate investments and provide insight and wisdom, connections and help us accelerate our success.

  • Contact Us

    For more information, please contact us.