• Restaurant | Technology

    Bailiwick Ventures, Inc.

    RestTech Investment • RestTech Consulting

  • The Restaurant Industry

    The Fourth Wave of Innovation

    The Restaurant Industry

    May 2020 - The global restaurant industry is being ravaged by a pandemic of near biblical proportions. Coronavirus (COVID-19) is changing the industry in ways we can't yet full understand. Off-premise sales were already over 60% of sales in the U.S., via catering, delivery and drive thru, suggesting a new industry taking shape. Now, it's nearly 100%, because dining rooms are closed. Re-opening an economy has never been tested before, so there is no data on what works and what doesn't, sector by sector. What's clear, is there will be carnage. Tens of thousands of restaurants will close permanently, under their current ownership. What percentage of these will reopen is a guess. It's unknown in part because investors are on the sidelines for now. Because restaurants operate on slim margins, angel investors generally invest based on personal relationships, ego and emotion, not ROI. Now, with a decimated market and unpredictable future, emotional investment gives way to pragmatism. Banks have never been an option, really, unless the enterprise is of sufficient size, and even then, it's a hard to find and fully secured. Private Equity is taking a pause, assessing how discounted the market will become before pouncing on bankruptcies and closures to expand their current portfolio under economically desirably metrics. It's a hot mess!

     

    Prior to COVID-19 -Over the last 100 years, the restaurant industry has grown to become the nation’s second-largest private-sector employer with more than 15 million workers serving more than 170 million customers every day. Early projections indicate that restaurant and foodservice sales in 2019 will exceed $863 billion generated by one million restaurants, of which, 70% which are independent operators.

     

    The $3 trillion global restaurant industry is massively relevant and vital to all economies. In the U.S. alone, over 1 million restaurants will generate more than $863 billion in sales and employ 14+ million employees in 2019. Restaurants are on the hunt for fresh ideas and new channels to improve sales and maintain margins. They must discover new sales channels and leverage new technologies.

     

    Restaurant operators already suffer from a wide array of business challenges, not to mention any major business interruption (like a global pandemic). Operators must seek technical solutions that address bussiness challenges and change legacy business practices. Operators know that technology is transforming the global restaurant industry and many operators have increased the average annual investment from less than 1% historically, to nearly 3% of sales today. Because of this, they and we, seek solutions that address (a) demand generation (b) labor cost reduction (c) CRM and transaction data and insights; and (d) automation/AI for value creation and efficiency.

     

    Even more impressive is the transformative effects restaurant tech is having on the industry globally, both B2C and B2B. Investors have sunk over $20 billion in restaurant technology startups in the last 10 years and ecosystem of cloud solutions can be confusing.

     

    Now is the time to assess and reflect. Technology strategy needs to be supporting of business goals, brand strategy, growth ambitions and the new restaurant industry. Bailiwick Ventures can help.

     

  • Restaurant Technology

    Investment Focus | Forces of Change

    2020 2021

    Technologies unification

    As more operators turn to tech to improve their performance, it’s easy to get carried away with the many applications and softwares that will end up complicating the process. Technologies unification involves integrating cloud APIs to deliver simplified functionalities that allow operators to track their restaurant’s progress in real-time. Real-time tracking enables operators to constantly identify where and why sales are behaving the way they are, and to act on it accordingly. Visual tools such as dashboards allows this collected data to be readily accessible to operators, key stakeholders and even staff. This democratization of information leads to greater awareness and understanding of the business.

     

    Productivity Software

    As restaurants reopen beginning May 2020, they won't be fully staffed. Dining rooms with 200 seats will begin at 50 seats, before easing covenants increase this these social distancing limits to 50% of capacity, or in this example, 100 seats. But there is more risk here. Separating patrons isn't the the complete solution. HVAC and air flow matters too. Staff wearing masks, eliminating table settings, throw-away menus, clinical sanitation between guest service is also important. The reality is the industry has displaced over 6 million employees. Even if everything could be reopened at 100% capacity today, consumers may not be ready to return. And, that's a staffing and prep management issue. Purchasing, inventory, staff scheduling, reservations are all unknowns. Prior sales data is useless. We are back to guessing. Having access to next generation productivity software that supports efficiency will be a key to managing costs and generating more real time insights to help manage in a new era.

     

    Conversational interfaces

    Over 50% of all search is voice. This changes how consumers discover and order, make reservations. We also set our sights on the human interface and conversational commerce. This means using voice and text chatbots to enable consumers to order food, manage guest services, make reservations, manage guest satisfaction and engage interactively where billions of people are online already. The use of chatbots can also extend to B2B applications where operators from different verticals are able to order from other vendors. This accelerated ease of using voice platforms like Alexa, Google Assistant and Siri, and chatbots platforms like Facebook and Slack are permeating the industry as operators seek more efficient ways to quell the growing demands of their guests.

     

    Improved communication and accessible education

    F&B operators are increasingly aware of the importance of bridging gaps in communication between staff and consumers, as well as widening access to information that will inform them of better decisions to improve their service and business. Access to education will allow companies to understand their consumer better and allow them to decide how best to engage them. This means businesses can stay ahead of their consumers and anticipate their needs and wants — and anticipation is crucial in creating memorable guest experiences.

     

    Automation - Food-maker robotics

    The labor pool remains competitive and continues to shrink, the restaurant industry is particularly challenged to hire, train and retain quality and affordable FOH and BOH staff. Operators are no longer in control of their labor costs with state mandates for minimum wages increases and healthcare benefits. With thin margins, naturally, restaurant concepts must evolve in these changing and challenging times. Enter the food-maker robots that make and serve hamburgers, yogurt, pizza another food categories, just to start. We see low cost, high potential ROI's for entrepreneurs and existing operators and landlords. Food-maker robots and robot vending will affect how we conveniently consume fast food and snacks with no human interaction.

  • Portfolio

    We invent, create, develop and invest

    Restaurant Technology News

    FohBoh means Front of House, Back of House so we cover a lot of ground. But, we also know that technology is transforming the restaurant industry and this touches all FOH+BOH systems and persons and that's our bailiwick. So, our news and information agency inFOH, delivers a daily newsletter about restaurant technology to tens of thousands of industry professionals, since 2007.

    Digital Transformation

    RestTech Partners is a restaurant technology consultant to restaurant brands, technology innovators, investors, investment banks and private equity funds. Technology is the new center of the plate for a $638 billion industry in transition. Because we are operators, technologists, entrepreneurs and investors, we have a unique perspective and knowledge of utilities, tools, systems, integrations and implementations.

    Conversational Commerce

    Orderscape is determined to own the voice layer for the global foodservice industry. We have over 50,000 restaurants and over 6.3 million menu items voice-enabled and ready for voice search and commerce.

    Voice-enabled Restaurant Management Software

    StarBar.ai voice-enables legacy restaurant management processes to save time and money. Beginning with VoiceINV™, operators at every restaurants, hotel, casino, bar and pub worldwide will be able to use the patent pending StarBar voice inventory and order automation software. This reduces the time it takes to complete a bar inventory by 80%. Future voice-inventory modules will include food and products.

    Ghoster

    Virtual Restaurant Operating System

    Ghoster is a development-stage restaurant technology company with a novel business model targeting the emerging virtual "Ghost" restaurant market.

  • About Us

    Experience and Perspective

    Experience

    Our leadership team has broad reach to industry affiliates, business colleagues, restaurant leadership, and influencers, affiliates, dealers and media relationships. We bring decades of relevant experience to our investing partners and portfolio companies. We bring operations, culinary, development and corporate finance expertise. We have held BOH and FOH unit-level and C-level positions at regional and national chains. We are food and restaurant tech entrepreneurs, social media pioneers and digital transformation consultants.

     

    We are practitioners and thought-leaders and with an operators' perspective. We are passionate about the restaurant industry and excited about how enabling technologies are transforming our industry every day. Technology helps create operational efficiencies leading to profitability and that make operators more competitive and relevant.

    Perspective

    We have unique access to opportunities because we have been actively engaged as operators, digital media and Internet entrepreneurs, restaurateurs, financiers, food and restaurant technology sales and social media marketers for decades. We think automation is the new key to success in the broader foodservice industry. We have transaction experience as investment banker and entrepreneur. We live and work at the intersection of restaurant and technology working with clients and partners around the globe.

    Entrepreneurs

    We are experienced entrepreneurs in food and beverage, restaurants, retail and Internet technology. We have an operator's perspective with vision and access to key resources required to execute on our plans. We invest, create and operate.

    Investors

    We invest in our own portfolio but can assist others in reaching their funding goals via Bailiwick Ventures.

    Influencers and Though-Leaders

    We created the first restaurant social media community and network in 2007. The purpose was to connect and engage operators and no-operators and inform the industry about new emerging technologies that are transforming the industry. FohBoh.com, and the RestTech [infoh.com] Newsletter deliver news and information to over 80,000 industry professionals multiple times each week.

    Digital Transformation Consulting

    The restaurant industry is transitioning and we are helping to prepare it for these changes via RestTech.co, our global restaurant technology strategic advisory firm. We've migrated from no-stack to tech-stack, to an integrated cloud-tech platform. What's is next? An integrated AI brain, or restaurant operating system as the new optimized central hub for all API-based utilities and data. We're advising brands, investors, IT groups and innovators using our unique combination of restaurant operations, finance, technology and API integration expertise.

  • Founder | Managing Partner

    Investor • Entrepreneur • Consultant

    MICHAEL L. ATKINSON - Founder

    Investor, Restaurateur and Technology Entrepreneur

    Michael is a serial Investor, entrepreneur, speaker and restaurant technology multi-hyphenate living in Dallas, Texas. With more than 4 decades of industry experience as an operator, strategist, financier and technologist, Michael is deeply passionate and committed to solving restaurant business challenges using next generation technology to reimagine what a restaurant technology TechStack looks like in 2020.

     

      LinkedIn | Biography | Speaking | @michaelatkinson | RestTech

    RestTech.co - Consulting Company

    Restaurant and technology industry executives & investors

    Many of our partners and colleagues sit on boards or are influencers in the industry. These accomplished restaurant and technology industry veterans are executives, investors, advisors, developers, entrepreneurs and key influencers help us evaluate investments and provide insight and wisdom, connections and help us accelerate our success.

     

    Visit RestTech.co for more information about our strategic advisory services.

  • Contact Us

    For more information, please contact us.